The NLP model does not consider people broken, only their maps! People work perfectly well. Pathology occurs in our neuro-linguistic maps of the territory. Operating from poor and impoverished maps results in impoverished and limited ways (patterns) of living, thinking, feeling, relating, behaving, etc.
The change process then requires another set of patterns by which we can disrupt old patterns and co-create new, more effective patterns. Patterns, as step-by-step change processes, can help people bring about their transformation.
One way of thinking about change is a journey from present state to a desired state. By setting an outcome in the future, you have in a sense created a problem in the present, and conversely, every problem in the present can be changed into an outcome.
Your behaviour, thoughts and feelings will be different in the present state and in the desired state. To move from one to the other you need resources.
The energy for the journey comes from motivation. The desired state must be something we really want, or clearly connected to something we really want. We must also be committed to the outcome; reservations often show that ecology has not been taken fully into account. In short, we must want to make the journey, and believe the goals is achievable and worthwhile.